My webhosts (sitehq) have pretty dreadful customer service (well, to be honest, there’s only one guy who answers my tickets and I think it’s more of a personality clash, so I accept part of the responsibility if I’m being fair). The point is, I said I was going to take my business elsewhere and they didn’t care, just closed the ticket without comment – where do you go from there? As a consumer the only leverage we have is our trade, and if the company in question doesn’t care about keeping you – you’re totally screwed.