June 8, 2023

An Open Letter To Dell

Dear Dell,

Let me tell you about my recent experience with your company. I recently ordered a new computer that cost me $1074.54. Due to a glitch in your system, my order went through twice and I recieved 2 computers.

I told fedex to deliver one, and I refused delivery on the other. I called support and you said “don’t worry about it, when we recieve it, we’ll credit you”.

Looking at my credit card bill, I was only credited $899.36. That’s a difference of $175.18.

I called your support line today at 6:30, and it took until 8:30 to get a real person on the other end. My cell phone battery actually died while waiting on hold, and I had to call again.

When I finally got somebody, I was scolded for not knowing my order number, and then placed on hold before he hung up on me. I called back and your annoying computer told me my wait time would be 20 minutes. I also fired off an email, but got no reply.

Now, there’s some obvious problems with this. First of all, you cheated me out of $175. Secondly, you fucking hung up on me. Third, you just showed me that I could have somehow bought my computer for only $899.36…. so you cheated me again.

You owe me $350.36 (not to metion the time I spent on the phone.) I charge clients $50/hour. I couldn’t talk to a client while my phone was tied up, so therefore your owing me total is now about $550.36.

I have already contacted the BBB, and will try again tomorrow to contact you. Please note that I will be charging an additional $50/hour for however long it takes me to rectify this situation. Please let me know where to send a bill.

Thank you very little
Ryan Jones.

About Ryan Jones

Ryan Jones is an SEO from Detroit. By day he works as a manager of SEO & Analytics at SapientNitro where his team performs SEO for Fortune500 clients. By night he's either playing hockey or attempting to take over the world with his own websites - which he would have already succeeded in doing had it not been for those meddling kids and their dog. The views expressed here have not been paid for and belong only to Ryan, not any of his employers or clients. Follow Ryan on Twitter at: @RyanJones, add him on Google+ or visit his personal website: www.RyanMJones.com