Apple Customer Service

Let me tell you a story about how NOT to treat your customers.

When ordering my Ipod online, I decided to order the play it over your car stereo accessory, so I added it to the cart too. A quick check of it’s description says “works with all Ipods”.

Upon recieving my order though, I found out it was an old package and it didn’t work with the new ipod that I ordered.

So, I called Apple, explained the situation and asked that they send me a box to return it. While on the phone, I also ordered a correct part and a AC adapater from the gentleman. I was going out of town, so I paid for next day shipping to use it on my trip.

Well, it came next day, but signature required.. so I didn’t get it next day, in fact I got it 5 days later! Even worse, I had to drive 20 miles to the fedex office to pick it up myself because they had “retryed” shipping while I was away, and wouldn’t leave it without a signature.

So, I called Apple again and asked them to refund me the shipping, as it’s only fair that I don’t pay for shipping when I have to pick something up right? Well, they hung up on me.

It’s at this time I notice that the power adapater the guy sold me is only an attachment, not the adapter itself.

Since my box for the itrip hadn’t arrived yet, I decided to give up and take it to the apple store 30 miles from my house. Store credit only.

I say fine, give me the right stuff… sorry we’re out of stock.

Finally the manager gave me my money back and all ended well, but should I really have to go through all this just to order a power adapter and car part for my ipod?

cumulatively About Ryan Jones

Ryan Jones is an SEO from Detroit. By day he works as a manager of SEO & Analytics at SapientNitro where his team performs SEO for Fortune500 clients. By night he's either playing hockey or attempting to take over the world with his own websites - which he would have already succeeded in doing had it not been for those meddling kids and their dog. The views expressed here have not been paid for and belong only to Ryan, not any of his employers or clients. Follow Ryan on Twitter at: @RyanJones, add him on Google+ or visit his personal website: